Ticketmaster's president has admitted to "stuck transfers" following a ticket delivery failure last Friday, sparking new backlash over the company's reliability. A separate report pointed to the disruption as proof the risk that comes with depending on a single ticketing platform.

The trouble comes as a reseller listing a Bruno Mars ticket said she was taken by surprise by the fees Ticketmaster added on top of her listed price. Rival SeatGeek, meanwhile, unveiled TourIQ, a forecasting tool aimed at live event sellers, positioning itself as an alternative at a time when trust in Ticketmaster continues to erode.